WHAT DATA DO WE HAVE

Goran Matic – Immersioninfinita collects information from you in various ways.

Data provided directly by you

Some services allow you to share data directly with us. For example:

If you create an account or profile with us, we ask you for information such as your name, your date of birth or your email address.
When you order a product or a paid service from us, we ask for your name, address, contact information and your shipping and payment information in order to process your order. You can choose whether you want to save your payment information with us so that your next payment process is easier.
When you contact our customer service, we need information to verify your identity and the product that is in your request to give you an answer.
When you communicate with our customer service staff or other service staff, your communication is transmitted through our systems.
When you share your contacts, we collect their phone numbers and other contact information to facilitate file sharing and messaging. You can deactivate or restrict these functions in the device settings.

Data about your use of services

In addition to the data you provide, we will collect data about your use of our services via the software on your devices and in other ways. This information includes the following:

Device information: Your device information, including connected devices (e.g. B. the model and the manufacturer) and software (e.g. B. the operating system and software versions) of your device, the IMEI number and other unique device identifiers (e.g. B. Mobile Country Code, Mobile Network Code (mobile network code), the MAC address, IP address, serial number, unique device IDs, advertising ID (e.g. B. for mobile devices the Google AD ID and Android ID as well as for display devices, the personalized service ID (Personalized Service ID, „PSID “) and the Tizen advertising identifier (Tizen Identifier for Advertising , „TIFA “)), phone number, sales code, accessSubscription data and settings of the devices with which you access the services.
Registration information: Diagnostic, technical, error-related and usage-related data, e.g. B. Time and duration of your use of the services, services installed on your devices, search terms that you enter in connection with a specific service from Samsung on your device, and all information that we store in cookies on your device, as well as bug reports and dump -Protocols.
Location information: Information about nearby WLAN access points and cell towers or the GPS signal of your device can be transmitted to us if you use certain services. In addition, postcodes and locations derived from IP addresses can also be transmitted to us for certain services if you use such services.

Language information: Records of your voice, which we create and save on our servers when you activate this function and use voice commands to control a service. Voice recordings are also recorded with your consent if you contact our customer service. Please note the following: If we work with an external service provider who converts language into text on our behalf, this provider receives and stores certain language commands in accordance with the contract concluded between us and our trustworthy external service provider.

Public or commercially available or shared information

We sometimes collect public or commercially available information, including information from social networks that you use, and combine it with other information about you so that we can better understand your needs, interests, and preferences.

Other data we collect

We also collect other data about you, your devices or your use of services that you have agreed to transmit to us. We obtain your consent in compliance with applicable laws.

Third-party analysis services

Through certain services, we collect personal data about your online activities on websites and connected devices in and with various websites, devices, apps and other online functions and services from third parties. We use third-party analytics services such as Google Analytics and Adobe Analytics for the services. The service providers who manage these analysis services support us in analyzing your use of the services and improving the services. We pass on the information we receive to these providers or it is recorded directly by these providers and other relevant third parties who use the data, for example to evaluate the use of the services, to support the administration of the services or to diagnose technical problems .More information about Google Analytics can be found at http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners/.

Your choices

You can choose not to provide us with certain types of data, such as information requested when buying a product or service. . In some cases, this may limit your ability to use some services. We will do our best to explain these limitations when we ask you for your data so that you can make an informed decision